Shipping and Returns
Processing and Delivery Time
All orders are dispatched twice a week on Wednesday and Friday.
For made-to-order products allow us 10-15 business days (Monday - Friday) to prepare your order.
For ready-to-ship products allow us 5-7 business days (Monday - Friday) to prepare your order.
Once delivery is arranged, tracking information will be forwarded to you via email.
PLEASE DOUBLE CHECK YOUR BILLING AND SHIPPING ADDRESSES WHEN PLACING AN ORDER AS WE ARE UNABLE TO REROUTE PACKAGES.
International delivery times vary depending on destination (from 7 to 28 business days). We cannot be held responsible for any delays beyond our control.
Kidphilosophy cannot be held responsible for lost packages or ones damaged in transit.
Orders placed on Saturdays and Sundays will be processed the following Monday (or the next business day if that Monday is a Public Holiday).
Dispatch for orders placed during the Christmas holiday period (24-31 December) will commence from 5th of January.
Duty & Taxes
Your order may be a subject to duties and taxes determined by customs in the destination country. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
Returns & Exchange
If for whatever reason a product does not work out for you, we will offer an exchange or store credit options.
Store credit never expires. Kidphilosophy offers refunds if the product deemed faulty.
To arrange a product return with the following exchange of your choice, please contact us within 5 days of delivery and we will provide you with our return shipping address details and necessary additional info. Ship it back to us within 14 days upon the delivery date.
Returns or exchanges for any product marked Sale or Sample Sale are not accepted. All purchases made on Sale or Sample Sale items are final!